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Contact details

Telephone: 02382687154

Email: info@finalfarewellhampshire.co.uk

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What information we collect, use, and why

We collect or use information to:

  • provide and improve products and services for clients

  • operate customer accounts

  • for the prevention, detection, investigation or prosecution of crimes

  • comply with legal requirements

  • dealing with queries, complaints or claims

 

We collect the following information:

  • Names and contact details

  • Addresses

  • Third party information (such as day practices or other relevant parties)

  • Information regarding your pet including age, name, breed, colour, registered general veterinary practice and medical history such as medication or foreign travel. 

  • Information relating to compliments or complaints

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Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

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Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

 

If you make a request, we must respond to you without undue delay and in any event within one month.

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To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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Our lawful bases for the collection and use of your data

We use lawful bases for collecting or using personal information to:

  • provide and improve products and services for clients 

  • operate customer accounts

  • for the prevention, detection, investigation or prosecution of crimes

  • comply with legal requirements

 

They are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

    • For compliance with controlled drug legislation.

    • To keep clinical notes to comply with the "Code of Professional Conduct for Veterinary Surgeons" as outlined by the Royal College of Veterinary Surgeons (RCVS).

  • To comply with RCVS requirements which state "Veterinary surgeons must respond promptly, fully and courteously to clients’ complaints and criticism."

 
Where we get personal information from

  • Directly from you

  • The pet’s registered general veterinary practice.

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How long we keep information

In line with controlled drugs legislation, records are stored for 5 years. 

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Who we share information with

Others we share personal information with (where we are required to do so):

  • Insurance companies, brokers or other intermediaries

  • Professional or legal advisors

  • Regulatory authorities

  • Organisations we’re legally obliged to share personal information with

  • Third parties:

  • The general veterinary practice the pet is registered with.

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How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 
Last updated

14 October 2024

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